Frequently Asked Questions

We provide material information, photographs, videos, and available specifications before a transaction is finalized. Customers are encouraged to review all available information carefully and may request additional details where possible. For selected transactions, independent inspection services may also be arranged at the buyer's request.

Yes. Depending on supplier and site access requirements, customers may arrange an on-site visit by appointment. Virtual meetings and live video inspections may also be available in certain cases.

Yes. We aim to provide loading photographs and videos whenever available so customers can follow the shipment process and gain additional confidence in the transaction.

Depending on the transaction, customers may receive:

• Commercial Invoice
• Proforma Invoice
• Packing List
• Bill of Lading
• Weight Information
• Inspection Documents (if applicable)
• Other export-related documents as required

Yes. Trial orders may be possible depending on material availability, supplier requirements, and logistics considerations.

Payment terms are agreed individually for each transaction. Payments are generally made through secure bank transfers to the company's registered business account.

We serve customers worldwide, subject to applicable regulations, material availability, and shipping options.

Transit times depend on the destination country, shipping route, port congestion, customs procedures, and carrier schedules. Estimated transit times can be discussed before shipment.

Yes. Customers are provided with shipment information and relevant documentation throughout the process whenever available.

International shipping schedules may occasionally be affected by weather conditions, port congestion, customs procedures, or carrier-related factors. If significant delays occur, customers will be informed and updated accordingly.

Metal scrap prices are influenced by international market conditions and material availability. Therefore, quotations are generally valid for a specified period and may be subject to revision if market conditions change.

NovaMetall Germany combines professional communication, transparent transaction management, shipment documentation, and customer-focused service to help make international metal procurement straightforward and reliable. Our goal is not only to complete a transaction but to build long-term business relationships based on trust, transparency, and mutual success.

NovaMetall Germany operates as an International Metal Recycling and Trading Company involved in sourcing, procurement coordination, international trade, and export management of recyclable metal materials.

Weight information is documented before shipment. If there is a significant discrepancy, the customer should notify us immediately and provide official weighbridge records and supporting evidence. Any verified discrepancy will be reviewed according to the contractual terms.

We understand that trust is important in international trade. For first-time customers, we encourage detailed discussions, document verification, virtual meetings, and, where possible, trial transactions before establishing long-term business cooperation.